Privacy Policy

Information We Collect

We may collect the following categories of information:

• Account information — name, email address, organization, role, and authentication details when you sign in or are provisioned by an administrator.
• Connected platform data — information you authorize us to access from third-party services such as Amazon Advertising, Seller Central, Google, analytics tools, and other integrations linked to your workspace.
• Usage and product data — logs of feature use, queries, workflow runs, alerts, settings, and support interactions needed to operate and improve the service.
• Communications — messages you send through contact forms, onboarding, or support channels.
• Technical data — IP address, browser type, device information, cookies, and similar data used for security, analytics, and reliability.

How We Use Information

We use collected information to:

• Provide, maintain, and secure the Atlas platform and connected workflows.
• Authenticate users, enforce access controls, and administer accounts.
• Generate reports, alerts, recommendations, and AI-assisted insights.
• Respond to support requests and communicate about the service.
• Monitor performance, troubleshoot issues, and prevent abuse or fraud.
• Comply with legal obligations and enforce our terms.

Connected Integrations

When you connect third-party accounts, we access only the data needed to deliver the features you enable. That data is processed on your behalf to power dashboards, MCP/API access, optimization skills, and related workflows. You can disconnect integrations where supported, subject to workspace and administrator settings.

How We Share Information

We do not sell your personal information. We may share information:

• Within your organization — with other authorized users in the same workspace according to role and permissions.
• With service providers — such as hosting, authentication, analytics, email, and infrastructure vendors that help us operate Atlas under contractual confidentiality and security obligations.
• For legal reasons — when required by law, regulation, legal process, or to protect rights, safety, and security.
• In a business transfer — in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

Data Retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type, workspace configuration, and applicable law.

Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to specific uses. Workspace administrators may control access for team and client accounts. To make a request, contact us using the details below.

Cookies and Similar Technologies

We use cookies and similar technologies for authentication, session management, preferences, and basic analytics. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

International Users

If you access Atlas from outside the country where we operate, your information may be processed in jurisdictions that may have different data protection laws than your own.

Children's Privacy

Atlas is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice within the product or by email.

Contact Us

Questions about this Privacy Policy or our data practices may be sent to privacy@cloudbase.co.